Old car seats. Cigarette butts. Used contact lenses. Most people think of this kind of detritus as future landfill, but Tom Szaky sees all this and more as recyclable. He’s the CEO and founder of TerraCycle and its newest initiative, Loop. Both are circular economy solutions that bridge the gaps between consumers, corporations, and waste. TerraCycle, founded in 2001, is a private recycling company that focuses on capturing and repurposing hard-to-recycle items by partnering with corporations and governments. Loop, launched publicly in mid-2019, takes on the problem of waste even more aggressively by working with brands to provide reusable packaging for common consumer products — think Tide laundry detergent or Häagen-Dazs ice cream. HBR asked Szaky, a global leader on reducing waste, about what he’s learned about how consumers, companies, and the government are — or aren’t — helping to reduce the massive amounts of waste humans create on a daily basis. In this edited interview, he also offers advice for business leaders who are interested in pursuing circular models. You’re sitting in a unique position between brands and consumers. What conversations are you having on each side? And which side is more resistant to the argument for sustainability? In the past two years I’ve seen a big shift in how consumers view waste. They’ve woken up to all the negatives of garbage and have started to see it as more of a crisis. That said, consumers are still voting with their dollar for things that benefit them personally, like convenience, performance, and overall price. They’re very vocal, but they’re not necessarily shifting their actual purchasing. Now, the vocal nature of the consumer alone does create a really exciting thing: Brands are waking up to this trend. Even more so, lawmakers are waking up and passing legislation that is affecting consumer product companies, like banning plastic bags and straws. In France in a few years, takeaway food packaging — plastic plates, cups, and utensils — will not be used if you eat in restaurants. These laws are then creating ripples across the consumer product retail industry. Is your feeling that governments are filling gaps that businesses have left? Or are they nudging consumers along, encouraging them to take the action they profess to support? It’s more complicated than that. Plastic straws weren’t seen as a problem up until maybe two years ago; then they became the icon of what’s wrong with plastic and disposability. After a huge public outcry, lawmakers started passing legislation banning the straw. Then companies proactively banned straws before even more legislation actually took hold. So a push from consumers led lawmakers to take action and then corporations jumped in. Now the plastic straw is effectively dying. But it took all three nudging each other. Tell me about the kinds of conversations you’re having with investors and other stakeholders as part of starting and leading two companies. What’s it like to be in the sustainability sphere, especially as a new startup? We started developing the concept for Loop just two years ago, which absolutely makes it a startup. TerraCycle is 16 years old and more of a growth company. So I have two different perspectives. TerraCycle has grown every year since the beginning, but in the past two years it has exploded. Corporations that wouldn’t have signed with us before are now signing on. And corporations that are signed on are going deeper. We grew our revenue 30% organically in 2019, compared to 2018, and expect the same in 2020. This is driven primarily by everything moving faster and companies wanting to go deeper versus big new surprises or new industries that have been asleep now waking up. In parallel, we also raised about $20 million for Loop Global and about $20 million for TerraCycle US. The key change there is that investors are looking much more for authentic impact investments. This is entirely correlated to garbage becoming a crisis. I don’t think Loop could have existed even five years ago because of the ask. Essentially, we’re asking CPG [consumer packaged goods] companies and retailers to fundamentally redesign packaging and accept major changes to the economics of packaged goods delivery — in other words, to treat packaging as an asset instead of a cost. Because of changing views on garbage, they’re increasingly willing to say yes to that. So what is happening now in the startup world is that more audacious ideas that solve these issues — like Loop — are on the table. Do you think existing companies are going to be able to make this shift? Or is it going to have to be new companies that are entering the market? Both. I think that we’re going to see some organizations die because of this. Others will pivot. And new companies will fill out the balance, just as with any shift. Look at tech, for instance. How many retailers survived it? Some did a great job, right? And some, like specialty big-box retailers — Toys “R” Us, Linens ’n Things, Staples in Europe, et cetera — died in the process. The key in this instance is to pivot and reinvent the organization, noting that this is easier said than done, as it takes tremendous short-term sacrifice. I believe that it won’t be industries or sectors that pivot versus die, but individual companies. Some organizations, like Nestlé, Unilever, and P&G, are taking these issues seriously and making the difficult decisions that may negatively impact the short term but lay the foundation to be relevant in the long term. Inversely, organizations — like many big food companies in the U.S. — are blind to what’s coming and will likely be overtaken by startups that are building their business models around the new reality that is emerging. When you’re having conversations with investors for TerraCycle or Loop, what are they concerned about? What do they want to know? There’s suddenly a lot more interest in this topic in the investment community, and I think investors would tell you that they really think sustainability is almost a requirement for the future. Fifteen years ago, when we were raising capital for TerraCycle, people invested because of impact and purpose; it was like they were considering giving money to an NGO. Today, investors would tell you that they really think sustainability is a requirement for the future. They are looking at the sustainability index not just as “Oh, I am feeling good about where I’m putting my money” — now it’s moved to sustainability being critical for business longevity. A lot of what we’ve seen major corporations do is market sustainability in that “purpose” bucket, and not in the “business” bucket, with pledges and other high-profile commitments. Is this changing? Are large corporations able to move from the emotional bucket to the business bucket the same way investors are? The most famous of the pledges is the Ellen MacArthur Foundation pledge, which more than 400 businesses and organizations have signed, signaling their intent to eliminate their use of new plastic. It basically says that, by 2025, they will make their products compostable, recyclable, and reusable. And they will significantly increase their use of recycled content by this date. Now, let’s be candid about why they’re pledging. Since waste has become a crisis in the past two years, many companies have come to the position that they have to solve it or they will be legislated out of it. The best way to get ahead is to make future promises, partly because you don’t have to do anything between today and the promise day, right? If everyone promises that by 2025 all this great stuff will happen, they are not really responsible in the present. I’ve talked to chief sustainability officers of some of the world’s largest CPG companies who honestly have no idea how they’re going to pull it off. They have no f—cking idea what they’re going to do and are saying things like, “Well, the industry will figure it out.” That’s scary. Here’s what I think will happen come 2025 with this particular promise. There is a difference between the promises to be “recyclable” and made from “recycled content.” In other words, most companies, via the Ellen MacArthur Foundation, have pledged that by 2025 they will be 100% recyclable and independently made from a high percentage (typically 25%) of recycled content. I think that the majority of companies will say that they made their package “technically recyclable” but that the recycling industry is to blame for not then “practically recycling” them. I think maybe 90% of companies making these promises will fail and then point to the fine print, saying, “Oh, we made our packaging recyclable, but the recycling systems don’t have the capability to recycle it today.” That’s going to create a big reckoning that will piss off consumers even more, backfiring on brands. So those 10% that succeed, how do they do that? They’re just getting ahead of it. Here’s an example: Some companies are now buying futures on recycled plastic so they know they will have the volume, which is an unheard-of thing in procuring plastic. A good example is Nestlé. The key line in their recent press release is this: “To create a market, Nestlé is therefore committed to sourcing up to 2 million metric tons of food-grade recycled plastics and allocating more than CHF 1.5 billion to pay a premium for these materials between now and 2025.” One of the things that interest me about your company is how you collaborate with so many companies. How difficult is this? Could you go it alone? We absolutely need to collaborate. These are systemic problems, and to solve the system you need multi-stakeholder collaboration. Loop could only exist with massive multi-stakeholder collaboration. There would be no other way to pull it off. And I think we need more and more of that. What makes collaborations like this work? Trade groups and consortiums don’t work. The problem with an industry group, at least in my experience, is to get the group together so they can publicly say that there is a multi-stakeholder discussion. But the outcomes are usually nothing. So how do we create true multi-stakeholder system change? Because if you’re going to change the system, you need all the stakeholders to agree. With Loop, we consciously tried to create a multi-stakeholder collaboration. And look at what happened: It’s working. We’re adding a brand every two days since we launched, and most major multinational CPG companies have joined: Procter & Gamble, Unilever, Mars, Nestlé, PepsiCo, Coca-Cola, et cetera. We’ve also added a retailer every three weeks since our launch, including retailers around the world. Loop is live in France (via Carrefour) and the U.S. (via Kroger and Walgreens) via e-com, and is expanding in both countries to in-store later this year. It is also launching in Canada (via Loblaw), the UK (via Tesco), Germany (via a retailer we will announce in February), and Japan (via AEON), all this year. And finally, we have seen tremendously positive consumer insights — people want Loop, and they like the experience when they get access to it. I don’t see too many companies with similar models out there yet. Loop is a major systems change that requires a large coalition of multi-stakeholders. That is, no company can do it on their own — everyone has to act together. What I am seeing is a lot of groups calling us and saying, “How did you do the Loop thing, and how can we apply that type of system or process to whatever our topic may be?” They ask this because, typically, multi-stakeholder collaborations are slow and hard to drive results from. What do you tell them? I tell them that you cannot run such a platform by committee. There needs to be a “chair” that makes the decisions, even if the decisions are unpopular, and creates the urgency to make sure everything is moving forward quickly. You also set public deadlines that everyone can agree to. For example, it’s why we launched at the World Economic Forum last year — that was a deadline everyone could align on.

• 
• When it comes to packaging, aesthetics matter.
• With Loop, companies treat packaging like an asset.
• Brands are using Loop to learn about customer habits.

  When he founded TerraCycle in 2001, Tom Szaky was in the business of keeping tough-to-recycle products out of landfills. In 2019, he expanded that mandate with a service called Loop, which focuses on reusing packaging instead of merely recycling it. In partnership with several well-known brands, Loop offers household goods from olive oil to laundry detergent in reusable containers that are either delivered direct to consumers or available through two major retail outlets, then collects, cleans and refills them—much like a modern-day milkman. When Szaky sought to better understand why people were purchasing items through Loop, he was surprised by the results. Survey data revealed that two-thirds of Loop customers were mainly drawn to the program because of its packaging design; only one-third prioritized the sustainability aspect. Since Loop is all about saving the planet by eliminating waste, Szaky had expected the inverse. “A better experience with packaging is the primary driver,” Szaky told Adweek. “The secondary driver is sustainability.” Earlier this week, during a presentation at the National Retail Federation’s annual conference in New York, Szaky stressed the importance of aesthetics in consumer decision-making. While people often buy shampoo twice as often as they buy conditioner, Loop shoppers purchase an equal amount of Pantene shampoo and conditioner, according to Szaky. Why? Although he didn’t disclose exact figures, internal polling revealed that people thought the bottles—which come in a matching gold-and-white color scheme, and feature images of sea life—looked good together. But it’s not just about beauty. Szaky argued that tubs of Häagen-Dazs ice cream sold on Loop are simply better than the typical cardboard cartons found at grocery stores because they’re dual-layered, providing thermal insulation so that consumers’ hands remain warm while the ice cream stays frozen. The inside of the container is also concave, making the ice cream easier to scoop out. Szaky added that even the product itself can benefit from better packaging. The team at Coca-Cola apparently told him Coke tastes best in a glass bottle, then aluminum, then plastic. One key change that allows for better packaging design through the Loop system, as opposed to a convenience store or vending machine, is the transfer of package ownership from consumer to manufacturer, Szaky said. When a company is responsible for a durable container meant for multiple uses, it’s treated like an asset as opposed to the cost of goods sold. Since Loop requires a security deposit with each purchase, companies are given extra leeway to invest even more money into their packaging design, generating better functions and features. “Can you imagine what you could do with a package budget of $30 per unit?” he said. He noted that customers have shown little to no sensitivity to the deposit price, either. A can of Clorox disinfecting wipes, for instance, costs $5.49 to purchase, plus an additional $10 deposit. Despite this, Szaky said Clorox wipes are one of the top five best selling products on the site. Last week, another Clorox brand, Glad, began selling sandwich bags on Loop for $4.99 with a $10 deposit. Once ordered, consumers receive 100 plastic bags in a square metal tin, along with a yellow zippered pouch to put the used bags in for recycling later. According to Nick Higgins, Glad’s marketing director, the package took six weeks to design, and consumer feedback throughout the process was positive. “If you think about our traditional manufacturing system, it’s been engineered to deliver products in a way that people use them and then it’s their responsibility for how they ultimately want to dispose of them,” Higgins said. While it’s still too early to tell how Glad’s metal tin is performing on Loop, Higgins said the brand is excited to gain insights into how people might reuse its products. “As a brand, we want to continue to make progress in this area,” he said. “Using something like Loop as a learning partner to understand consumer habits and practices, and the business models associated with that, is what makes this really attractive to us.” Loop, which debuted in May 2019 in select cities in the U.S. and France, is scheduled to roll out in the U.K., Canada, Germany and Japan later this year. Presently, the platform works with retailers Walgreens and Kroger, and about 100 major CPG conglomerates, including Pepsi, Nestle, Unilever and Procter & Gamble. While Loop has yet to make an official announcement, Szaky said the company will soon reveal new partnerships with a fast-food company and high-end cosmetics brand.         Szaky added that since Loop began, it has, on average, added a new brand every two days and a new retailer every three weeks. While the program remains in test mode, he’s optimistic that Loop will continue to grow. “Disposability is our competition,” he said. “It’s an easy enemy to hate, thank God.”

The next time you reach into your freezer for a pint of Haagen Dazs Amaretto Black Cherry Almond ice cream, or perhaps grab a bottle of Pantene Moisture Renewal shampoo, you might be putting your hands on something unusual in the world of consumer goods — a reusable container.   More than 150 companies have signed up to work with Loop, an innovative alternative to Amazon where the products ± as well as the box they arrive in — are all shipped back to where they came from.   We are talking reusable here, not recyclable. The cold container for ice cream, as well as the shampoo bottle, are made of durable products and designed to be returned, cleaned and reused dozens, if not hundreds of times.   Loop is the brainchild of entrepreneur Tom Szaky, who created TerraCycle as a Princeton drop out to recycle the food waste from the university dining halls into fertilizer — using worms. His company is now worth $20 million, and he’s branching out.   Customers order their products online from a list of name brand items, all delivered via UPS in a sturdy tote. The empties go back into the tote, which UPS takes back to Loop’s New Jersey processing center. They are cleaned and refilled by the suppliers to be shipped out by Loop again. Even though consumers are buying just the contents, the products cost about the same as those sold in single-use containers — in part to offset the cost of the development and manufacturing of the more durable containers, as well as cleaning and refilling.   Although the selection is limited compared to Amazon, there is still an array of well-known staples to fill up the pantry: Hellman’s mayo; Tropicana orange juice; Colgate toothpaste; Hidden Valley ranch dressing; Tide detergent, among many others — courtesy of some of the world’s largest consumer goods companies, including Procter & Gamble, Unilever, Nestlé, PepsiCo, Danone, Mars Petcare and Mondelēz International.   Currently, Loop has about 25,000 customers in its test markets in New Jersey, New York, Pennsylvania, Delaware, Vermont, Connecticut, Rhode Island, Massachusetts, Maryland and Washington, D.C., in the United States, and in Paris, France. But they are in the process of expanding across the United States and internationally, including the United Kingdom, Canada, Germany and Japan. Watch how Szaky says he plans to grow his business into a juggernaut. Loop just recently announced it was partnering with Walgreens and Kroger to start offering its products in stores. So you can perhaps pick up that pint of that Amaretto Black Cherry Almond ice cream and return the container the very next day. Some video imagery courtesy of UPS and Loop.

The statistics are sobering. Virtually every piece of plastic ever produced still exists and there is more microplastic in the ocean than there are stars in the Milky Way, according to Earth Day Network, Washington, D.C. It is thus little wonder that 100,000 marine creatures die every year from plastic entanglement—and those are the ones that are found, according to Ocean Crusaders, an organization based in Australia that specializes in waterway cleaning. These same creatures consume the plastic, which we humans then consume from our dinner plates, meaning there’s plastic in us too. Containers and packaging constitute 30% of all waste, per the U.S. Environmental Protection Agency, and the large amount that isn’t recycled is dumped into landfills or is incinerated, leaving behind noxious air pollution. It’s a compounded problem that continues to mount, with forecasts predicting that the amount of plastic will increase fourfold by 2050. But moves are afoot to change this dire state of affairs. Retailers and consumer packaged goods companies are looking for new ways to provide products that eliminate or vastly reduce packaging, such as proliferating bulk food sections and experimenting with processes that use less plastic. Scientists are also devising ways to make CPG packaging compostable or 100% recyclable while circular systems are being developed in which consumers refill containers for commonly used household items. But to make change happen on a big scale, everyone needs to be on board. Urged on by consumers that are increasingly decrying excessive packaging that is perceived as being wasteful at best, and reckless at worst, many American companies, which are also not happy with the present state of affairs, are looking for solutions to what is becoming a very grave problem of crisis proportions. The solutions are complex and multifold. “When you think about the myriad products, and the ways consumers use them, we need lots of solutions,” says Meghan Stasz, VP of packaging and sustainability for the Grocery Manufacturers Association (GMA), Arlington, Va. Reducing packaging is important not only to minimize the effect it’s having on the world but also to improve public perception. The people who care most about packaging waste are millennials and Gen Zers, who are increasingly the customers of tomorrow. “Packaging has become a hot topic of late because shoppers are becoming more concerned about their impact on the environment, especially younger shoppers,” says Tory Gundelach, VP of retail insights for New York-based consulting agency Kantar. “And more and more, they’re happy to put their dollars behind the companies that align with them.” According to research from Kantar, nearly two-thirds of millennials and Gen Z consumers say they prefer “brands that have a point of view and stand for something.”

The Circular System

The solution to plastic and packaging reduction that’s perhaps gaining the most traction is the system of refillable, reusable containers. Loop—which offers products in reusable glass and steel containers that are delivered to and picked up directly from consumers’ homes—launched at the World Economic Forum in Davos, Switzerland, a year ago. It has since debuted pilot programs in New York and Paris. Developed by Trenton, N.J.-based TerraCycle, Loop has the backing of CPG giants such as Procter & Gamble, Unilever, Pepsi, Coca-Cola, Danone and Nestle, as well as smaller companies such as Nature’s Path. It offers about 100 brands and is constantly adding more, including private label items. “We treat small companies the same as large ones,” says Benjamin Weir, business development manager of North America for TerraCycle. “We help them expand and show them that packaging is a great way to differentiate.” Photograph courtesy of TerraCycle The more brands involved, the greater consumer adoption of Loop is likely to be, he says, because shoppers will be able to meet all their needs at one store—or through one e-commerce site—“and we can capture as much of their basket as possible.” Here’s how Loop works: Customers purchase products through its website, and when the products are depleted, they leave the empty packages on their doorstep for free collection by UPS, a Loop/TerraCycle partner, which returns them to Loop for sanitization and reuse. Each container requires a deposit, which is refunded upon its return or at the end of a subscription. Items that can’t be reused, such as diapers, can be collected for recycling. Retailers are joining the Loop throng too. The Kroger Co. and Walgreens are credited as founding retailers in the U.S. “Our commitment to innovative solutions on our path to Zero Hunger Zero Waste aligns perfectly with Loop’s mission to create a convenient circular packaging platform for consumers,” Jessica Adelman, president of The Kroger Co.’s Zero Hunger Zero Waste Foundation, has been quoted as saying. Being involved with Loop is almost the cost of doing business today, says Virginie Helias, chief sustainability officer of Cincinnati-based Procter & Gamble. “Nine of 10 consumers now say they have a more positive image of a company when it supports a social or environmental cause, and half say they make purchase decisions based on a shared belief with the brand,” she says. Procter & Gamble is committed to making huge changes, and it fully backs the Loop system. “The idea of getting rid of disposable packaging and replacing them with beautiful, durable, refillable packaging is a huge idea and we are very committed to make it work,” Helias says. All of the companies involved with Loop are faced with a new and exciting challenge: creating new packaging. This packaging is much more durable, plastic-free and is good-looking enough to sit on any home’s counter.

In—and Out of—the Loop

Companies need to step up and take responsibility, says Darby Hoover, senior resource specialist for the Natural Resources Defense Council in New York: “If you introduce a package, your responsibility has not ended, and it should not be the responsibility of the consumer. [Companies] need to say they’re responsible for packages through the end of their life. That’s what’s powerful about a program like Loop.” Gundelach of Kantar supports a program such as Loop because it takes that responsibility away from the consumer. “It’s more likely to resonate than asking the shopper to do it themselves,” she says. And while this isn’t a perfect solution—she points to the emissions from the pickup vehicles, for example—Gundelach believes it’s a step in the right direction. “To do this on any meaningful scale is extremely complicated and takes the partnership of many different parties, but I think this is a longer-term solution,” she says, adding that companies in the CPG industry will have to reach some agreements that they will use the same sort of process. The losers in the Loop system could be the retailers, who may see sales declines for products that are now delivered by the modern-day “milkman.” But Stasz of GMA doesn’t anticipate that, noting that she “can’t imagine it would have more of an effect than e-commerce.” While the e-commerce model is phase one for Loop, eventually consumers will be able to shop for Loop in the stores of the company’s retail partners. This should start in 2020, Weir says, and is phase two. This program will be implemented through retail partners such as Kroger. It will go live in Kroger and Walgreens at 25 to 50 stores in a condensed geographic area. At these stores, consumers drop their used packaging in a Loop bin and pick up a new product in reusable packaging from the shelf. This would be a pay-as-you-go model vs. the e-commerce program, which offers consumers the option of subscription on demand. Consumers “will be able to shop and act as normal and have the option for durable, reusable packaging,” Weir says. He could well be right. According to GMA, nearly two-thirds (65%) of Americans say they’d be very likely to buy goods in refillable packages.

The Product Line

CPG companies are making their own mark on plastic reduction. Two years ago, Pepsi launched Drinkfinity, a reusable bottle/recyclable pod system for flavored water. Meanwhile, Coca-Cola is making a bottle from recycled marine plastics; Colgate unveiled a new recyclable toothpaste tube; Nestle committed to 100% reusable and recyclable packaging by 2025; and Unilever has vowed a 50% plastic reduction by the same year. London-based Unilever is also going out on many different limbs. In the Philippines, it launched the Hair Refillery, a shopping mall pilot that lets consumers refill bottles from brands such as Dove and Tresemme. In the U.K., Cif cleaning spray is now sold with refill cartridges that consumers put in existing bottles and fill with water. The trigger heads on the original spray bottles are designed to be used thousands of times. And in Chile, Unilever is piloting an app-powered, intelligent dispensing system that uses electric tricycles to deliver laundry detergent to homes. Companies are either reducing the plastic (using less per product), finding a plastic that can be 100% recycled or exploring alternatives, which include bioplastics produced with bacteria, seaweed, corn, mushroom rot, wood pulp and even shrimp shells. However, CPG companies are still facing some backlash because they’re still producing single-use products. “We’re continuing to see a major commitment by the CPG companies to improve their packaging,” says Stasz of GMA. “That means different things to different companies. To packaging design, to new kinds of materials, to delivering products to consumers in new ways and in new formats. From research we did this year, all the largest 25 CPG companies in the world have made public commitments that 100% of their packaging be recyclable or compostable by 2030 and some as soon as by 2025.” Recycling in itself has become a problem. In 2018, China stopped accepting U.S. imports of recyclable materials, and across the U.S., recycling is becoming more expensive. So much so that many towns and municipalities to eliminate curbside recycling programs. This is all the more important because recycling is becoming a big issue: Less than 14% of plastic packaging—the fastest-growing form of packaging—is recycled, according to the Natural Resources Defense Council. Eighty-seven percent of Americans told GMA they are very concerned about single-use plastics and packaging waste. It’s vital that more emphasis be placed on recycling, says Melissa Craig, senior manager of packaging sustainability for Unilever North America, Englewood Cliffs, N.J. Unilever’s new packaging is designed with PCR (post-consumer resin), but in order to have sufficient PCR, “we need everyone contributing to the circular economy, which means ensuring everyone is recycling. The more we can get consumers to recycle, the greater the supply of PCR for packaging so we can use less virgin plastic.”

At the Store Level

Retailers also play a big part in reducing the amount of plastic packaging waste by taking a stance. Monrovia, Calif.-based Trader Joe’s announced it had removed nearly 4 million pounds of plastic from its stores last year. This included the introduction of biodegradable bags for flowers and greetings cards, removing excess packaging and switching to recyclable trays for fresh meat. Walmart has committed to incorporate at least 20% PCR content in the packaging of its private label line by 2025. This, the retailer says, will also be 100% recyclable, reusable or industrially compostable. The Bentonville, Ark.-based chain is also encouraging suppliers to eschew all PVC (polyvinyl chloride) by 2020. Minneapolis-based Target will eliminate expanded polystyrene foam packaging from private label products by 2022, and Issaquah, Wash.-based Costco ditched PVC clamshell packaging, which not only can’t be recycled but also releases toxic chemicals into the environment as it degrades. So it’s no surprise that Whole Foods Market is making a difference too. Its changes include switching to smaller bags for produce; replacing hard-plastic rotisserie chicken containers with bags that use about 70% less plastic; eliminating polystyrene/Styrofoam meat trays; and using salad boxes made of 100% commercially compostable material in its prepared foods department.

Away From Home

More is happening abroad. South Africa’s Pick n Pay grocery chain is experimenting with “nude zones,” where consumers fill their own containers with produce laser-etched with codes. Metro in Quebec started allowing customers last spring to fill their own reusable containers with meat, seafood, pastries and ready-to-eat meals, and Ekoplaza in Amsterdam now carries more than 700 products in plastic-free packaging, which looks like plastic but is actually made from all-natural, biodegradable materials. In the U.K., Waitrose has introduced packaging-free aisles; Tesco has asked its suppliers to look into packaging solutions and vows to have only recyclable or compostable packaging by 2025; Iceland is getting rid of plastic packaging for its entire private label line and has also committed, over the next five years, to using recyclable paper versions of food trays to enable it to become plastic-free by 2023; Sainsbury’s is halving its packaging by 2020; and the Co-op says a whopping 80% of its products will be “easy to recycle” by 2020. In Europe, there have been many moves to reduce plastic. Americans are simply less concerned than Europeans, says Neil Saunders, managing director and retail analyst for GlobalData Retail in New York. “Americans have more of an ambivalent attitude toward environmental issues and this results in less pressure on the industry to institute change,” he said. “Regulation is likely more lax in the U.S. than in some parts of Europe, where recycling is now mandatory for householders.”

Bulk Foods Bulk Up

What can make an enormous difference in the amount of packaging waste a store produces is having a bulk department. At Phoenix-based Sprouts Farmers Market, bulk food sections are large and even larger in new and remodeled stores. In some locations, bulk accounts for a massive 30% of a store’s selections. However, as anyone who’s ever used them can attest, refilling containers—particularly liquids—can be time-consuming and messy. Neil Stern, senior partner with McMillanDoolittle, Chicago, thinks bulk sections have their place in stores “where the customer is sufficiently committed, such as stores offering a broad selection of natural/organic products.” However, he says, conventional stores may need to offer more convenience and experience, such as “some sort of concierge service,” where customers would drop off their containers to be refilled and pick them up at the end of their shopping trip. Around the world, packaging-free stores are opening up, aimed at reducing the swathes of plastic and heightening consumers’ awareness of this problem. The trouble is, are these stores catching on yet, or are they just attracting the ultra-eco-conscious? In New York’s Brooklyn, there’s Precycle and in Vancouver, British Columbia, there’s Nada, where customers can use their own containers or buy them. There’s also The Refill Shoppe in Ventura, Calif.; the Filling Station in New York; and Zero Market in Denver, which sells personal care and home products. Lyndsey Manderson, co-founder of Zero Market, is planning to open a second, larger location to sell food.

 The Supply Chain Situation

The picture painted of plastic packaging is not a complimentary one, but plastic does have its place and is used for a reason. It helps preserve food and protect food during its journey to store shelves. The supply chain is responsible for a lot of packaging, says Gundelach of Kantar. “The brands aren’t adding packaging just for fun, but more times than not the packaging is designed for the end shopper [and] how is that product making it through the supply chain.” However, because of geography and distance, U.S. supply chains, especially for perishable products, can be more complex and demanding than those in Europe. “This pushes a lot of companies into using plastic to protect products,” says Saunders of Global Data. “Plastic is also a relatively cheap and lightweight solution, which helps keep distribution costs down, something that’s vital in a low-margin sector where the consumer demands low prices and value for money,” he says. “In Europe, this remains an issue but the more compressed supply chain makes it easier for many operators to look to alternatives.” Susan Selke, director and professor for the School of Packaging at Michigan State University in East Lansing, says there could be problems if packaging is reduced because it could lead to more product waste if the interior goods are damaged. “There are generally more environmental costs associated with that product waste than benefits associated with less packaging,” she says.

Our most popular profiles of projects focused on improving the world, from climate to plastic waste to homelessness to housing. The world could seem like a hard and hopeless place on many, if not most, days in 2019. In spite of that feeling, there are people who are devoting their time to trying to do good work, and we try to bring you those stories when we can. Of the thousands of people and projects we profiled this year in Fast Company‘s Impact section, a few stories really struck a chord with readers, and so we’re collecting them here for you.  Perhaps they’ll make you feel compelled to do something similar yourself. Perhaps they’ll just make you a little more hopeful about the future. They range from a village of 3D-printed houses to a young man reaching the next step in his years-long quest to clean up the ocean and from cities finding ways to end homelessness to cities finding ways to end driving. See what inspires you. A COALITION OF GIANT BRANDS IS ABOUT TO CHANGE HOW WE SHOP FOREVER, WITH A NEW ZERO-WASTE PLATFORM As the world’s attention turned to single-use plastic this year, many companies began offering plans to cut back on their waste streams. But one of the boldest plans involved many companies—including giants like Unilever and Proctor & Gamble—joining forces to both eliminate packaging and change how we shop. The new project, called Loop, was organized by recycling company TerraCycle. Each item available for delivery on Loop comes in a reusable package, like ice cream in a stainless steel pint container. When you’re done, you return it to Loop to be cleaned, refilled, and sent back to another customer. Read more. 3 CITIES IN THE U.S. HAVE ENDED CHRONIC HOMELESSNESS: HERE’S HOW THEY DID IT A program called Built for Zero uses a combination of intense data and cross-department meetings to track homelessness. “By ending homelessness, we mean getting to a place where it’s rare, brief, and it gets solved correctly and quickly when it does happen,” Rosanne Haggerty, president of Community Solutions, the nonprofit that leads the Built for Zero program, told us. “That’s a completely achievable end state, we now see.” The nonprofit calls this goal “functional zero,” and it’s already proved effective in places like Bergen County, New Jersey, and Abilene, Texas. So far, nine communities have reached the goal of “functional zero” for veteran homelessness, and three communities have reached the goal for chronic homelessness. Read more. THE WORLD’S FIRST 3D-PRINTED NEIGHBORHOOD NOW HAS ITS FIRST HOUSES New Story is a nonprofit that used to build houses in the developing world the old-fashioned way. But wanting to speed up and smooth out that process, it worked with construction company Icon to develop a giant 3D printer capable of generating the walls of an entire 500-square-foot house in 24 hours. After that, workers add doors, windows, and roofs. The first community of homes is currently being built in Mexico, and the organization is now exploring the idea of bringing the technology to the U.S., as well. Read more. THIS STARTUP WANTS TO PUT A FREE TINY HOUSE IN YOUR BACKYARD Backyard houses won’t fix California’s housing crisis, but they could be an important way to get more people on limited land in cities. Because a new California law has made it easier to get the permits to build such structures, there’s a lot of hope for their growth. But it’s still a lot of work with big upfront costs to get a contractor to build you one. Rent the Backyard wants to make it easier: it will handle the building of what’s called an “accessory dwelling unit,” or ADU, in exchange for splitting the rent with the homeowner. Read more. The Norwegian capital removed 700 parking spaces and replaced them with bike lanes, plants, tiny parks, and benches. As we wrote at the time: “A few spots are left, converted into parking for disabled drivers or EV charging, and some streets are open for delivery trucks for a couple of hours in the morning. Emergency vehicles still have access. But other drivers have to park in garages, and traffic restrictions help nudge drivers who don’t need to go through the city center to take a ring road around it instead. In a new zoning plan, the city is taking its intentions further, giving pedestrians, cyclists, and public transportation greater priority than private cars, and planning a network of pedestrian zones that are fully car-free.” The city coupled this with a heavy investment in public transit, and the results are good: the air is cleaner and businesses—which were worried about the change—are seeing increased foot traffic. Read more. Instead of using standard asphalt, Los Angeles is testing a new road material that’s made partly from recycled plastic bottles. The roads are meant to last longer, which means less time and money doing street repairs. But more importantly, it enables a machine to chew up the old road, remix it with plastic, and lay it right back down when it’s time to repave—instead of hauling away the old asphalt and trucking new material in. Read more. After Medicare for All, the Green New Deal has been one of the most animating policy ideas of the Democratic primary. Shortly after the initial bill was introduced by Alexandria Ocasio-Cortez and Edward Markey, we took a deep look at what it could mean for transforming business in sectors from agriculture to tech to philanthropy. “The Green New Deal is a framework for exerting external pressure on industries,” Markey told us. “But it can also be a framework for internal corporate operations for every industry, and guide the discussion going forward inside every company and sector.” Read more. ‘PRESCRIBING’ FRUITS AND VEGGIES WOULD SAVE $100 BILLION IN MEDICAL COSTS Fruits and vegetables: they’re quite good for you. But they can be expensive. A study looked at what would happen if Medicare and Medicaid subsidized the cost of fresh produce and found that it would prevent 1.93 million cardiovascular events (such as heart attacks) and 350,000 deaths, as well as cut healthcare costs by $40 billion. Read more. LOS ANGELES IS TESTING ‘PLASTIC ASPHALT’ THAT MAKES IT POSSIBLE TO RECYCLE ROADS Instead of using standard asphalt, Los Angeles is testing a new road material that’s made partly from recycled plastic bottles. The roads are meant to last longer, which means less time and money doing street repairs. But more importantly, it enables a machine to chew up the old road, remix it with plastic, and lay it right back down when it’s time to repave—instead of hauling away the old asphalt and trucking new material in. Read more. HOW TO DESIGN A GREEN NEW DEAL THAT REALLY WORKS, FOR EVERY INDUSTRY IN THE U.S. After Medicare for All, the Green New Deal has been one of the most animating policy ideas of the Democratic primary. Shortly after the initial bill was introduced by Alexandria Ocasio-Cortez and Edward Markey, we took a deep look at what it could mean for transforming business in sectors from agriculture to tech to philanthropy. “The Green New Deal is a framework for exerting external pressure on industries,” Markey told us. “But it can also be a framework for internal corporate operations for every industry, and guide the discussion going forward inside every company and sector.” Read more. THESE TREE-PLANTING DRONES ARE FIRING SEED MISSILES TO RESTORE THE WORLD’S FORESTS Planting trees is one of the simplest ways to sequester carbon and thus mitigate the effects of climate change. One study found that one trillion trees is the number needed to make a real dent in the problem. One trillion, though, is a lot of trees to plant. But what if we outsourced the tree planting to drones? In Myanmar, a company called Biocarbon Engineering is building drones, training locals how to use them, and then using the drones to fire seeds into the ground, helping regrow the country’s mangrove forests. Read more. THE OCEAN CLEANUP DEVICE HAS RETURNED FROM THE PACIFIC GARBAGE PATCH WITH ITS FIRST LOAD OF PLASTIC Boyan Slat first proposed the idea for the Ocean Cleanup machine—a giant device to collect the ocean plastic that has collected in the Great Pacific Garbage Patch—at a TEDx talk in 2012. Since then, he’s managed to raise the funds to build it, test several iterations, and finally get a functional prototype out into the Pacific Ocean. Now it’s returned, and we can see the results: 60 one-cubic-meter bags full of trash. Now that the proof of concept is done, the next step is building even bigger devices, and launching a whole fleet of them, with the goal of cleaning up half the garbage patch in five years. Read more.

What’s the ultimate destination of consumer goods? For many if not most products, it’s not actually the customer or end user – landfill is the last link in the chain. We have come a long way since King Camp Gillette created the first product designed to be thrown away. Today our whole culture seems designed to be disposable: from single-use plastics to chain store coffee cups; from needlessly shrink-wrapped fruit and veg to huge swaths of cardboard used to protect sheets of paper (yes, really). But revolution is in the air, with consumers increasingly concerned about the world of waste that we have created. There’s just one problem: as a species, we simply haven’t learned how to wean ourselves off our addiction to plastic and other waste generated in the supply chain. Much as we might want to reduce our waste, not many of us are quite ready for bamboo toothbrushes and home-made washing powder. If we’re serious about reducing the billions of tons of plastic and other waste that gets sent to landfill or pollutes our rivers and seas, we need the corporate world to come up with creative solutions that will enable us to enjoy our products – without further contributing to the environmental apocalypse. Garbage pile in trash dump or landfill   Circular supply chains As with so much in life, it is often as useful to look backwards as forwards for solutions to today’s waste crisis. People from the past would think it absurd to use a cup just once before chucking it in the bin, and we are belatedly coming back to this rather obvious conclusion, with many coffee shops offering discounts for customers who bring their own. PROMOTED Important as small steps like these may be, it will take much more to win the world’s wider waste problem. Yet the same principles of reduce, reuse and repurpose – usually overshadowed by the other “R”, recycle – will be absolutely critical in this battle. And that will require fundamental and far-reaching changes in our supply chains. Where once the supply chain was linear and ended with the customer – or, more realistically, in landfill or the oceans – tomorrow’s supply chain will be circular, designed to foster more reduction, reuse and repurpose through secondary, sustainable business models. In fact, we’re already seeing important steps in this direction, not least in the Loop shopping platform. A partnership between major consumer goods firms including P&G, Unilever and Nestle, together with recycling firm TerraCycle, Loop will enable shoppers to consume products in refillable, reusable packaging. This model, barely any different from old bottle deposit schemes that many can still remember, can be taken still further. In theory, there’s nothing to stop us buying products like shampoo in our own personal bottles which we fill up from a tap in the supermarket. But if we are to move from landfill to refill, the corporate world will have to rethink their entire approach to supply chains, moving from linear to circular models. Moreover, circularity is not only about returns. It’s also about the front end of the supply chain – procurement, provenance of product and ethical sourcing. Only then can a supply chain be truly sustainable, ethical, and circular. The technology challenge Let’s not pretend that circular supply chains are going to be easy or cheap to implement. They will, for example, require investment in new infrastructure to change the way that goods are stored and delivered. Let’s also not forget that one of the roles of packaging is to make stacking and storage easier, and also to keep perishable products properly preserved. Changing the way that we ship these goods around the world and to their final destination will be an enormous challenge. How we move IT towards circularity lies in technologies such as knowledge databases, or knowledge graphs, which allow for many-to-many relationships with data, thus moving away from linear, point-to-point, start and end processes. This is critical if enterprises are to make a switch to circularity sooner rather than later. For example, integrating AI and machine learning can give a supply chain its ‘eyes and ears’. Connecting physical technology like smart sensors and cameras to back-end systems will introduce ‘guaranteed’ transparency, making provenance and ethical operations visible in real-time. Machine learning increases demand accuracy, which makes supply more efficient, reducing unnecessary production and thus waste. ing new models of reuse, where creative use of new and existing technologies will be key. Playing into growing consumer interest in ethical supply chains, returnable packaging company CupClub tracks cups, lids and cases using RFID technology, enabling consumers to see where their packaging travels and ends up. Technology can also educate and incentivise people to engage in recycling, reusing and reducing their waste – like QR codes that inform customers that their packaging is recyclable. Future supply chain technology is also likely to have a strong emphasis on social media integration, which will be key for educating and informing consumers about new ways to reduce and reuse, while incentivising them to take part in sustainability initiatives. Beyond technology But the real challenge is not technological. If we are to create truly circular supply chains, it will require a thoroughly holistic approach; one that brings retailers, manufacturers and customers together in a fully integrated way, so that each one understands their own unique responsibilities in winning the war on waste. While supply chain technology today is focused on issues such as optimising journeys and enabling just-in-time delivery, the next generation of tools will be about bringing together these disparate groups in the shared endeavour of reducing waste. To ensure sustainable, circular supply chains actually make an impact and improve a business from the ground up – and to sell in sustainability to any naysaying board members – thinking outside the box is key. The name of the game is establishing new, sustainable business models which bring new revenue possibilities. This could be taking accountability for no-longer-wanted products – let’s take servers for example. Businesses could up the possibility for customers to return their old server and get a discount on a new one, and then involve suppliers in refashioning and repurposing the old server to create a new line of second hand business. This way, every player in the supply chain benefits, while also doing the right thing for the planet. Only then can organisations create a triple bottom line structure that delivers unmatched business value. Everyone has a role to play in building a cleaner, less wasteful world. We have a golden opportunity to deliver a better future with today’s technologies – all it takes is the will to make it happen. Businesses and consumers alike should do everything they can to not throw this golden opportunity away.

This year, Coca Cola unveiled a bottle made from 25% recycled plastic while PepsiCo announced it will be investing $25 million in recycling infrastructure. As mbg recently reported in our natural beauty trends forecast, Dove also switched to bottles made from 100% recycled plastic in 2019, and its parent brand, Unilever, announced that it will use half as much new plastic in its products by 2025. Meanwhile, Olay began testing refillable pods for its most popular moisturizer. For mindbodygreen's brand-new line of nr+ supplements—released as a limited-edition run last month, to be launched in broader distribution in January 2020—we've packaged the recyclable glass bottles in completely compostable trays, made from mushrooms. Public awareness and unrest about plastic pollution have been building for years (hello, straw bans), but it wasn't until 2019 that major corporations really started to do something about it.  

What's driving the shift away from plastic packaging?

A new service called Loop has helped kick-start the push away from plastic. Launched in May of this year in Paris and a handful of states across the northeastern U.S, the service allows people to shop for grocery, household, and personal care products from brands like Tide, Febreze, and Crest. The kicker? For a small markup, these goods are shipped out in durable, reusable packaging that can be sent back in to be reused and refilled. Loop is a direct rebuttal to the idea that recycling can save us from the waste crisis: "Recycling is like Tylenol: You take it when you have a headache, but there are better ways to never get the headache to begin with," Tom Szaky, the CEO of TerraCycle and Loop, told mbg last year. In the six months since launch, Loop has kicked off in another five states and plans to enter six new markets before early 2021: The U.K., Canada, Germany, Japan, Australia, and potentially the West Coast of the U.S. Loop is also onboarding about one new brand to their platform every business day. "There's been a lot of organic demand from consumers. We just hear nonstop from people that they're really excited about the service, and they want to see it available in their state," explains Heather Crawford, the VP of marketing and e-commerce at Loop. Upward of 85,000 people have signed on to the waitlist so far, and they're not the only ones who want to see the service take off: Crawford has seen that the massive names—the Unilevers and P&Gs of the world—are eager to get involved and rethink the delivery of their products to keep up with the times. When mbg heard Unilever's CEO Alan Jope speak at this year's Climate Week NYC, he confirmed that Unilever is working to make its business more environmentally responsible— a change that investors are insisting on more often. "I'm noticing our investors increasingly asking us to run our business for the long term. This idea that the Street is only interested in short-term performance, I don't accept," Jope said. "We're going to see capital inflows into responsible business and capital outflows out of polluting and carbon-dense industries. It's that simple." For another signal that the low-waste life is trending in the business realm, we can look to Williamsburg's Package Free Shop: Opened in 2017 by zero-waste poster child Lauren Singer, the shop sells health, beauty, and living essentials that are free of single-use plastic parts and packaging (think shampoo bars wrapped in paper and compostable vegetable brushes). The company's recent $4.5 million seed funding round proves that investors are confident that people beyond the trendy Brooklyn 'hood want to opt into its zero-waste ethos. "In the past year, more people than ever before have realized the impact that single-use plastic and waste has on the environment," Singer tells mbg. The recent funding will help the Package Free team work toward their mission to make zero-waste products hyper-accessible to the average Joe or Jane: "Our goal is to manufacture products that are both the most sustainable ones on the market and are as accessible and convenient as buying a Unilever or P&G product."

All signs point to more packaging innovation in 2020.

David Feber, a partner at McKinsey & Company who works primarily in the consumer packaged goods space, tells mbg, "Sustainability is combining with other powerful trends such as e-commerce and digitalization to drive major disruption in packaging over the next several years in the consumer products space." This year, a McKinsey report on Gen Z buying habits found that this "hypercognitive" generation, born between 1995 and 2010, will likely only push the needle toward more sustainable packaging solutions as they come of age. And sustainable packaging is just the start: A report by BBMG and GlobeScan predicts that in order to stay relevant with the next generation, companies will have to take more mission-driven action. "While Gen Z is ready to champion brands who show bravery on the issues that matter, they are also the first to call bullshit when they see it, especially when they see brands promoting their commitment to 'doing well by doing good' while staying silent about the negative impacts at the heart of the business practices that make their success possible," it reads.  

Consumer giants are trying switch to other materials and convince customers to use refillable containers, but those efforts face big challenges

Here, leaders at the forefront of the industry explain why brands are more successful when they improve upon the food system as a whole. Working at the farmers market during college, Patrick Mateer was excited by what he saw: consumers and farmers connecting over eager demand for fresh and local food. But he was concerned, too, about the excess that was coming back from the market unsold with no other clear outlet, and about the problem of aligning the daily output of the farm with the weekly opportunity of the market. Attempting to solve these problems for farmers, and meet consumer demand for local, Mateer created Seal the Seasons, a frozen fruit brand hitting the market with an unprecedented model. “We wanted to replicate that same local feel in the grocery store by introducing lines of locally sourced, locally frozen, and locally sold products,” says the company’s COO Alex Piasecki. That means contracting with local farmers, freezing the goods locally and distributing only to markets in the region—all within about a 300-mile radius. On the shelf, the frozen, bagged fruit Seal the Seasons brings to market, is nothing new. The innovation demonstrated is in the way it serves farmers, communities, consumers and retailers behind the product. And this may be the next wave of innovation in the natural products space. “It’s not always about engineering something new,” Piasecki says, “because we can always engineer something new. It’s all about understanding the story and who you’re supporting with your dollars, more so than what you’re buying.” In many ways, this view is the core and founding ethos of the natural and organic products industry, and the influence the industry exerts throughout the U.S. food system is undeniable. But even as innovation and competition in this now $219 billion industry reaches a fever pitch, many experts witness an ironic stagnation in meaningful change. Does the market need more flavor choices in popcorn or more format choices for matcha? Maybe. But what the world urgently needs is innovations that work to regenerate the systems—ecological, financial, cultural and climatic—so threatened by rampant consumption. “We brought this just amazing innovation to the food industry,” Robyn O’Brien says about the natural products industry, “and we’ve reinvented these toxic products, brought them back into this wholesome, nutritious product.” The author, speaker and vice president of impact investing firm rePlant Capital has been tracking the industry throughout her career. “But then we just got stuck, and we kind of kept trying to reinvent ourselves on that wheel. And it just became a wheel that, instead of moving us forward, started spinning in place.” Too much of the industry today, O’Brien believes, is focused on the end-user product. “But if you think about everything it takes to get there, we need innovation at every level, from distribution to packaging, to transportation.” Seal the Seasons may not hit every level, but it is pioneering something meaningfully different in distribution. The company has now replicated its model in six growing regions across the country, working with nearly 60 farmers and selling frozen fruit in 3,000 grocery stores, proving that a local focus doesn’t inhibit a company’s national growth potential. There are clear ecological benefits to its model (Piasecki says each two pounds of fruit eliminates one pound of greenhouse gases when compared to average frozen food), but the motivation for the brand is really in the people it serves: the farmers struggling in a global market, the retailers attempting to satisfy demand for local, and the consumers seeking that local product—whether to support the farmer they met at the farmers market or just to buy American. It’s only going to become more important, Piasecki predicts, as consumers increasingly care “not only what their food is, but where it’s coming from, what it’s treated with, who’s growing it, are they paid a fair wage?” Quality matters, too, and he believes Seal the Seasons delivers on this. But he distinguishes between brand promise and product promise, which is just a matter of quality standards. “Consumers want that product to be great,” he says about the interaction of those promises. “They want that product to be sold to them at a value they think is fair, and they want that product to be produced in a way that is fair to everyone.”

Taking a step back

TerraCycle CEO Tom Szaky distinguishes between two different types of innovation. Even when trying to solve big problems, innovators often employ what he calls “twist innovation,” wherein tweaks are made to existing product concepts to make incremental improvements. What inspires Szaky, is what he calls “step back” innovation. By stepping back to look at the problem being solved, Szaky says, innovations can stimulate monumental leaps into the future. “Uber’s a good example, right? It’s not a better cab or a better price, it’s thinking about the concept of mobility within what resources are on the road today,” he says. “Or taking an arbitrary example of oral hygiene, I take a step back and first understand why it is the problem of oral hygiene even exists, what are the causes?” That, he says, is when innovators start thinking about not just the object, but the way the consumer receives it and interactes with it. Once the source problem is understood, he says, “you may land on an answer that doesn’t look like a toothbrush at all.” That would be a unique market advantage compared to a toothbrush “incrementally twisted” to feature new bristles or a better handle. “And I think that’s where you’re going to get the biggest opportunity to succeed, especially as an entrepreneur or a smaller company.”

Package deal

TerraCycle exists to eliminate the very idea of waste through collection and remanufacture programs. This intersects with the food and household goods industry on packaging. After all, even as islands of single-use plastics continue to pollute the oceans, “packaged” remains the middle name of the CPG world. (Indeed, TerraCycle’s programs include working with P&G to package the world’s top-selling shampoo, Head & Shoulders, in recycled ocean plastic.) For TerraCycle’s most ambitious program to date, the team applied a step back approach to packaging, asking why packaging exists and how those needs can be met without giving in to single-use materials. This step back also included a look back. “In the past, garbage didn’t exist,” Szaky says. “Things were reusable, things were beautiful, things were more durable, things were higher quality.” All major positives, he says, especially when compared to the disposable, low-quality packages we use today that don’t often deliver a particularly good consumer experience beyond the most basic function. The exploration resulted in Loop, a bold plan to create packaging that is both durable and appealing to consumers and can be returned, cleaned and reused—not recycled—at the same value level again and again, and to build it with the biggest players in household goods: P&G, Nestle, PepsiCo, Coca-Cola, Clorox and Unilever. This required “thinking beyond the three-dimensional design of the product and the two-dimensional artwork that adorns it,” Szaky says, and tackling the system behind it. Each of these brands, and others, are participating to create what Szaky calls an ecosystem, and thereby a critical mass of offerings consumers can interact with—something he believes is required to create the momentum necessary for Loop to be successful. Presently the programs are handled by mail, but eventually will involve major retailers selling goods and collecting empties. In other words, not settling for a new twist on packaging has the potential to be, Szaky says, “a monumental reinvention of the very concept of that idea in a very futuristic way.” The program is off to a good start. Since its launch early this year—with a few hundred products in a handful of cities—Project Loop has engaged over 10,000 consumers. “The world is falling deeply out of love with packaging,” Szaky says. “Seeing the negative, losing the delight on the positives, it’s an existential crisis for packaging at the moment, which is the perfect time to open and question all the foundations around it.” Any potential success is a product of timing, Szaky says. “If you go back to the 1970s and 1980s, people were so in love with [packaging], you couldn’t foundationally have those discussions, because people didn’t see the problems. They had the love but not the negative.” Now, he says, everything is open to change. “It’s a massive ask of these brands,” Szaky says, “to ask them to reinvent everything: how they account for physical product itself, how it’s filled, the entire economic backbone to it, so on and so forth. But now with this particular time where we are, those conversations are on the table. Enthusiastically.”

Now’s the time

Innovation, of course, is always a question of timing. Changes in the collective consciousness make way for new opportunities to solve more fundamental problems. Are sufficient numbers of consumers eager enough to embrace the motivation behind the innovation? Are we ready to reassess some of the fundamental assumptions of capitalism? “In a way, it’s the same problem Wall Street has, where it’s just this insatiable drive to consistently be on your earnings model, quarter after quarter after quarter,” says O’Brien. “And when you get into that mindset of demanded, extracted growth, we pay a price.” O’Brien would like the industry to go deeper, like Seal the Seasons and TerraCycle have. “The invitation is to really think of the entire supply chain, the entire sourcing process, and think about ways we can do this in a smarter, more holistic way,” she says. “That’s the higher calling. I mean, that’s really what we’ve been called to do in the industry, is to innovate on the food system, not just the food product.”

The home cleaning market has been saddled with lackluster growth for years. New players, with new ideas, hope to shake up this $3.4 billion category. The only thing worse than cleaning the home is purchasing cleaning products, a process that wastes time and resources, according to detractors. No wonder that the newest ideas in home cleaning have less to do with cleaning spills than cleaning up the buying process. While few people admit to enjoy cleaning their homes, there’s no denying that the home cleaning category, when taken together, is a giant business. According to IRI, household cleaner sales in grocery, drug, mass market, military and select club and dollar retailers, rose 1.2% to more than $3.46 billion for the 52 weeks ended Sept. 8, 2019. Of course, some segments performed better than others. For example, all-purpose cleaner/disinfectant sales rose 4.7% to nearly $1.3 billion, but national brand managers should temper their enthusiasm, considering that private label sales surged more than 35% during the period. Oven and appliance cleaners and degreasers also outpaced overall industry growth, rising 8.3% to more than $203 million. The category has been a boon for Procter & Gamble, as its sales jumped more than 58% during the period, according to IRI. Meanwhile, sales were flat in multimillion-dollar categories like toilet bowl cleaners/deodorizers. But with sales limping along with a growth rate lower than the population growth, some entrepreneurs insist that the category is ripe for dramatic change through simplification. According to the founders of Truman’s, a new line of cleaning products, the cleaning process has become extremely complicated with a variety of formulas, SKUs, colors and scents. Their answer is four spray cleaners that work effectively on a variety of surfaces. There’s Everything And The Kitchen Sink kitchen cleaner, Floors Truly floor cleaner, More Shower To You bathroom cleaner and The Glass is Always Cleaner glass cleaner. What’s more, all four formulas come in concentrated cartridges. Consumers fill and refill spray bottles using water and cleaner formulas that are about the size of a Lifesavers package. It all adds up to a big savings in packaging and shipping costs—issues that have moved front and center with consumers. For Truman’s co-founders, reinventing an existing business model is nothing new. Jon Bostock and Alex Reed co-founded Truman’s after shaking up the staid industrial fan business. Bostock is the former president and COO of Big Ass Fans (BAF), which designs and sells large fans and lighting systems for industrial, commercial and farm use. Reed was BAF’s global marketing director. BAF was sold at the end of 2017, but Bostock and Reed wanted to do something entrepreneurial together. “We believe in the direct-to-consumer model and innovative products, and we felt that cleaning had been left behind,” Reed told Happi. “The supply chain is broken; products are primarily water, so companies are basically shipping and warehousing a small amount of active.” Problems continued once palettes are unloaded and products are placed on retail store shelves, according to Reed. “With so many unnecessary cleaners and fragrances, it is all very confusing,” he insisted. “No brand was born in the digital age of listening to the consumer. The category needed to be reimagined throughout the value chain.” Truman’s is a startup, but in its short existence company executives realized that consumers have an appetite for easy-to-use products that are “non-toxic.” People like to engage with us via social media and our website (www.Trumans.com),” insists Reed. “Household cleaning is a sleepy category and it doesn’t have to be.” In fact, Truman’s woke up Henkel to the possibility of a fun, DTC model. Two months ago, the multinational took a stake in the Louisville, KY-based startup. With the minority investment in Truman’s, Henkel is taking over the role as lead investor in a seed round totaling $5 million. “Convenience and sustainability today are top-of-mind for an increasing number of today’s consumers and we continuously advance our portfolio while addressing these topics. Specifically, when it comes to packaging, Henkel pursues ambitious targets for sustainable packaging to promote a circular economy and reduce plastic waste,” said Robert Günther, corporate director, Henkel Ventures, in statement. “We look forward to gaining insights from the Truman’s team, as well as supporting them with our expertise and resources.” The feeling is definitely mutual, said Reed, who noted that Henkel has broad manufacturing capabilities and international distribution. “We wanted to do more than take a paycheck,” he recalled. “Henkel has expertise in international trade and compliance, and has new technology, too. Now we have access to it.” Will Henkel ultimately offer the founders a buyout? Not necessarily. “Henkel’s venture arm made the investment and they want to see the value of the investment increase; this isn’t an acquisition nor is it a path to acquisition,” explained Reed. “We aren’t seeking new funds at this time, but it shows that the multinationals are interested (in a new model).” New from P&G Multinationals want new, whether its home grown or brought inside. Procter & Gamble expanded the Mr. Clean franchise earlier this year with two new formulas. Clean Freak is said to have three times the cleaning power of conventional all-purpose cleaners, and acts on contact to remove 100% of dirt, grease and grime leaving nothing behind but a perfect shine, according to Mary Johnson, a spokesperson for Procter & Gamble. The brand also launched Mr. Clean Magic Eraser Sheets that have Magic Eraser’s cleaning power but are thin and flexible. “Recently, we’ve focused on designing more plant-based products, to meet consumer needs and help increase our use of renewable materials,” explained Johnson. “We’ve introduced a plant-based portfolio in Fabric Care, with Tide purclean, Downy Nature Blends, Dreft purtouch and Gain Botanicals, and we’ve launched Home Made Simple, a plant-based home care & cleaning line designed to meet EPA Safer Choice and USDA Standards.” The Home Made Simple line includes detergent, fabric softener, multipurpose cleaner, hand soap and dish soap. According to P&G research, about 8% of consumers are committed to a lifestyle that includes natural products, but up to 76% of consumers are interested in trying such products. About 24% of consumers aren’t interested in naturals. Cleaner products that help consumers clean their homes has other benefits, too. “Consumers across the country are increasingly tapping into the mental clarity and peace of mind that comes from not only a clean home, but from the act of cleaning itself,” observed Johnson. “Most consumers are aware of the physical benefits of a good clean, but more and more consumers are turning to cleaning as a way to clear their minds, take a pause from the hectic pace of daily life and use that as a moment of ‘me time.’” Johnson pointed to the new phenomenon of “clean with me” videos has caught fire on YouTube. These videos, which literally take the viewer around a stranger’s home as they clean it, have been viewed more than 200 million times, with more than 5,000 new video uploads in the past few months alone. She told Happi that for P&G brands, sustainability comes to life in everyday moments, like washing laundry and doing dishes. “For example, as more and more people strive to adopt resource-efficient habits, it becomes increasingly important to use products designed to perform in the toughest conditions. If you’re washing clothes in shorter, colder cycles, you need a detergent like Tide, that’s been designed with a specific enzyme to clean in the quickest, coldest wash. If you want to use less water to get clean dishes, you need a product that doesn’t require a pre-rinse, like Cascade, which lets you skip the rinse and save up to 15 gallons of water per load. If you’re using a lower performing product and something doesn’t get clean, chances are you’ll compensate for that by washing it again—this time with more water or more product, driving your footprint up. So that’s why we design products like Tide and Cascade specifically to help save water, time and energy, without sacrificing the clean you need.” At the same time, P&G is aware that the way its products are made matters too. So, the company makes its brands at facilities that use 100% renewable wind power electricity and send zero manufacturing waste to landfill. “We’ve helped the industry tackle important challenges like the creation of a recycling stream for colored PET, and we’re working to find alternatives to plastics, like Cascade cartons made from 100% recycled wood pulp,” said Johnson. Finally, P&G is being transparent about what’s in its products and why. Johnson noted that P&G was one of the first firms to participate in the online SmartLabel system, where you can find information about all of P&G’s fabric and home care products listed. “Today, we working to incorporate more of this information onto our packaging to further our transparency efforts and enable you to make informed choices,” she said. SC Johnson has been the leader in ingredient transparency for years. In September, SC Johnson released its 2018/19 Sustainability Report. During the past year, the company has removed 1.7 million kilograms of plastic from primary packaging. Furthermore, 94% of the company’s plastic packaging is now recyclable, reusable or compostable. Recently, SC Johnson let its membership in the Plastics Industry Association expire. In a statement, SCJ said it strongly believes governments should be able to democratically ban plastics if that’s what its citizens want. “Leaving the Plastics Industry Association was a difficult situation because we respect the work they’re doing on recycling and plastic innovation,” a company spokesperson told Happi. “However, its connection to the American Progressive Bag Alliance became confusing. SC Johnson is committed to packaging innovation and post-consumer recycled content and you’ll see more from us in the future.” Are You in the Loop? Whether startup or multinational, nearly every FMCG company is determined to reduce its packaging footprint. Last year, more than 250 companies, including PepsiCo and H&M, pledged to cut back on their use of plastic, including making all of their packaging recyclable, reusable or compostable by 2025. Packaging is the hot-button issue of the moment and TerraCycle, the creator of Loop, is pushing all the right buttons. Launched in May, Loop is billed as a global circular shopping platform that’s designed to eliminate the idea of waste by transforming the products and packaging of everyday items from single-use to durable, multi-use, feature-packed designs, according to TerraCycle, which developed Loop more than a year ago, introduced the concept at Davos and has expanded from three US states to 11 in six months. Loop is also available in Paris and, most recently, London. “The growth and acceptance has been wonderful,” said Anthony Rossi, VP-global business development, Loop. “We are adding nearly a brand a day.” At press time, Loop offered 150 products and Rossi expected that number to climb to 350 by year-end. So, who’s in the Loop? Well-known companies such as Clorox, P&G, Seventh Generation and Unilever offer an array of cleaners, detergents and personal care products in reusable, returnable, often stainless-steel packaging. Loop delivers products to its members’ doors and picks up the packaging when it’s depleted. Products are reordered online and after seven or eight uses, The Loop process turns positive for the environment, according to TerraCycle. For now, consumers can order products at Loopstore.com, and Kroger and Walgreens are the official retail partners. Loop is just getting started, but there have already been a lot of lessons learned, according to Rossi. “Faster moving products, such as snacks and beverage, create a lot of engagement with consumers,” he told Happi. “On the home care side, autodish pods and all-purpose cleaners have been performing very well.” Getting in the Loop isn’t easy. Suppliers are making heavy investment in packaging and filling lines, but as Rossi notes, “they wouldn’t do it if the reaction wasn’t positive and there wasn’t demand for our products.” Procter & Gamble was one of the first companies to join the Loop program. P&G designed packaging that is both reusable and recyclable for Febreze One, an ultra-durable package for Cascade and a stainless-steel refillable package for Tide Purclean. All three of these solutions are designed for consumer convenience and reuse, and to enable ongoing learning within the new platform, according to Johnson. “While it’s still very early in the test markets, we have seen that consumer appeal increases when the product offering broadens, so we are encouraging more brands to join Loop as we all learn together in this important space,” she said. Coming Next Month A different kind of packaging issue was front and center earlier this year. The household cleaning industry won a key battle in August when the Supreme Court of the State of New York ruled in favor of a lawsuit filed by the Household & Commercial Product Association (HCPA) and the American Cleaning Institute (ACI) against the New York State Department of Environmental Conservation (NYSDEC) attempts to force cleaning product manufacturers to disclose chemical ingredients and identify any ingredients that appear on authoritative lists of chemicals of concern on their websites. The Court found that the NYSDEC Disclosure Program is “null and void” and remitted the matter back to NYSDEC with the directive to comply with State Administrative Procedure Act. “It was a huge decision,” recalled Steve Caldeira, president and CEO, HCPA. “Any time you litigate against a state it is a big undertaking.” According to Caldeira, the ruling underscores HCPA’s successful strategy to collaborate with other stakeholders on key issues. “The HCPA has a good reputation of being collaborative and inclusive. Engagement and collaboration is our mantra and we will continue to do so.” At the same time, however, Caldeira observed that the association is willing to go it alone when it involves critical issues. Two years ago, when California passed the Cleaning Product Right to Know Act, HCPA engaged in intense negotiations with NGOs and other stakeholders, when many other associations, were neutral on the issue. HCPA also played a leading role in the reauthorization of the Pesticide Registration Improvement Act (PRIA), which was signed by President Donald J. Trump this Spring and will remain in effect through 2023. Also this year, HCPA earned the 2019 Safer Choice Partner of the Year from the US Environmental Protection Agency. “To win this award is humbling and we are very grateful. It speaks to the vision and mission of our board and the engagement of our membership,” said Caldeira. “We have a lot of big wins, because we have a talented staff, an engaged board and are focused on the right issues.” Of course, more issues are on the horizon. For example, the California legislature adjourned before acting on the Circular Economy and Pollution Reduction Act, which would require all single-use packaging sold in California on or after Jan. 1, 2030 to be recyclable or compostable. HCPA member companies are part of the Alliance To End Plastic Waste, a group made up of some the leading suppliers and marketers in the home came industry. These companies have pledged $1.5 billion over the next five years to solve some of the issues surrounding plastic. “Plastic is an issue that consumers care about and one that we must address,” said Caldeira. “Whatever we can do as companies and trade associations to become smarter and innovate around plastic is important.” During XPand 2019, the HCPA Annual Meeting, several important issues will be in focus. The event takes place in Fort Lauderdale, FL, Dec. 8-11, 2019. The overarching theme of the Annual Meeting is innovation and, for the first time, the HCPA will honor members with its Innovation Awards, which will be granted in five categories—ingredients, sustainability, consumer communication, technology and game-changing innovation. Annual Meeting programming will center on operational excellence, consumer education and sustainability stewardship. There will be sessions on consumer habits, ecommerce, retailer updates, supply chain disruption and diversity. The keynote speaker is Nancy Giordano, a strategic futurist and corporate strategist who has guided transformation projects with The Coca Cola Company, Brinker International, Sprint, Nestle, Acumen, Energizer, Mercedes Benz and many other Fortune 500 companies. On Dec. 11, HCPA will host a Preservation Summit that will feature presentations by Beth Ann Browne of DuPont, Tony Rook and Doug Mazeffa of Sherwin Williams, Petra Kern and Jeff Van Komen of Procter & Gamble, and other key stakeholders to further the discussion about the benefits of product preservation. According to HCPA, the goal of the Summit is to help inform legislators, retailers, decision makers and NGOs about the benefits of product preservation by developing scientific and consumer-friendly data and educational content that can be used to communicate effectively with a range of target audiences. In 2020, HCPA staff will continue to collaborate with other groups to find a solution at the national level regarding ingredient communication. “We will continue to the use the California model for a national solution. Patchwork regulations can be onerous and costly,” observed Caldeira. “We need common sense solutions. We will continue to work with the Grocery Manufacturers Association, ACI and others to find a solution. There are a lot of great things going on, but we have to stay focused, collaborate with NGOs and like-minded trade groups.” The strategy is paying off, as HCPA membership and revenue continue to grow slowly and steadily. During his three years at the helm of the association, HCPA has been rebranded, developed economic data to better tell its story on Capitol Hill and at the state level, updated its strategic plan and and expanded its board and officers. “There is growing interest among companies to have a voice as we expand,” Caldeira concluded. “If you stay stagnant, you get left behind.”