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This Will Be The First Trash-Free Community In The World. Let's Take A Peek

This Earth Month (why should it only be one day?), we’re highlighting the innovative people, places, and technologies paving the way to a more sustainable future. We’ll journey thousands of miles away and back to our own backyard to introduce you to the thought leaders making a serious mark on the eco-movement—and share how you can do the same. Get ready, get set, get inspired to go green.   No matter where you go in the world, as long as there are people, there will be trash. It's a sad reality that every quaint town and bustling city is dotted with sidewalk bins of crumpled wrappers, Dumpsters filled with food scraps, and forgotten bottles. Trash, it seems, is the great unifier, whether we like it or not. But what if it didn't have to be that way?   "People in the U.S. need the resources and the incentive to make separating their trash easy," explains Tom Szaky, founder and CEO of global waste reduction company TerraCycle. "Asking residents to separate their waste involves them in the waste management process. Understanding how different products and packaging fit into the current recycling infrastructure may help change the way people consume and buy."  

Recycling Contest Returns

TerraCycle announces the third annual Recycled Playground Challenge, a contest with partners Colgate-Palmolive (“Colgate”) and Meijer, that encourages healthy habits among school children and their communities, and awards a recycled playground to a winning school. Running April 23-June 30, schools located throughout Michigan, Illinois, Indiana, Ohio, Kentucky and Wisconsin can join TerraCycle’s Oral Care Recycling Program, a free, national program run by Colgate and TerraCycle, and compete to win a new playground made completely of recycled material. Schools participating in the contest earn one ‘Playground Credit’ for each unit (“unit” defined as 0.02 lbs of used, post-consumer oral care products and packaging) of oral care waste, such as empty toothpaste tubes and floss containers, sent to TerraCycle within the timeframe. Additional Playground Credits are earned through online voting at www.meijer.com/colgate. Legacy Christian School of Grand Rapids was the winner of the 2016Recycled Playground Challenge after earning a total of 102,098 Playground Credits. The school that earns the most Playground Credits by June 30 will be announced as the winner of the grand prize playground in July 2017 before the playground installation in fall 2017. The first and second runner-up schools, as well as six honorable mention participants, will be awarded various prizes and Meijer gift cards. In addition to donating gift certificates for the runner-up schools, Meijer is also encouraging community participation in the contest with displays throughout its stores. “TerraCycle is thrilled that Colgate and Meijer have decided to bring back the Recycled Playground Challenge for 2017,” said TerraCycle CEO Tom Szaky. “It’s a chance for young students to gain valuable knowledge about sustainability and get the opportunity to make a difference within their school and community.” For instructions on how to participate, please visit www.meijer.com/colgate or your local Meijer retailer.

Boston Residents Can Recycle Car Seats

Between April 17 and 30, Boston area residents can recycle used car seats! In celebration of Earth Month, 1,700 Target stores nationwide and across Massachusetts are hosting a car seat collection program to help residents reduce household clutter without sending waste to landfills. All car seats collected through this program will be recycled through TerraCycle so that each component will see a second life. Residents should bring their car seats to their participating Target store and look for Target’s car seat collection box in the front of the store or in the baby/kids floor pad section. When a customer turns in a used car seat, he or she will receive a coupon for 20% off the purchase of a new one. After the recycling program ends, TerraCycle will separate the different components of the car seats (cloth elements, plastics, metals, etc.) and process them for use in other products.

Baylor participates in ‘Rinse, Recycle, Repeat’

Baylor sits in 12th place out of 50 schools in the Rinse, Recycle, Repeat campaign and competition to collect and recycle empty beauty containers. “About half of Americans don’t regularly recycle their shampoo and conditioner bottles or makeup containers,” Richardson freshman Libby Kraemer, team captain for the Baylor team, said. “So Garnier and DoSomething want to keep all of that out of landfills.” Rinse, Recycle, Repeat is put on by Garnier, DoSomething.org and TerraCycle as a national college competition to educate and motivate young people to recycle beauty empties through the Garnier Beauty Recycling Program, according to a press release. The goal is to recycle 10 million beauty empties by the end of 2017. Kraemer said that any beauty bottle qualifies as an empty, and Baylor has sent in 27 empties for the campaign. “I heard Libby talking on the phone, and I knew about it because DoSomething is a site I used for scholarships, and I said I would help her if she needed it,” Surprise, Ariz., freshman Aniefiok Anako said. “What I’m doing is reaching out to other [community leaders] in different dorms and reaching out to companies to put up signs for customers to drop things off.” The competition started on April 1 and will run until the end of April. Kraemer said all empties must be postmarked to Garnier by April 30 to be counted in the competition. Donations can be made at the blue baskets with yellow signs located in Teal Residential College at the front desk. Kraemer decided to start small and just leave a basket in her dorm and is currently working with Anako to expand locations for drop-offs and gradually cover more of campus. “First of all, it’s always important to recycle,” Anako said. “I think there are like 10 million bottles of empty bottles that end up in a landfill. They don’t belong there- they can be recycled and used for other things, so I think this campaign is really good.” Once all the empties are collected, they will be recycled into park benches and trash cans for city parks. The winning school will win a green garden in their local community including some of the recycled trash cans and benches that came from this project. According to the press release, this will give empties a new life where Waco residents can enjoy a comfortable space rather than polluting landfills with the empties. “It would be really cool for Waco to have one of those,” Kraemer said. “I definitely tell people, ‘Look, here’s an incentive for you to donate besides knowing you did something good.’ It would be really cool to have a community garden since Waco is already so big on community already.” Since 2011, the Garnier Beauty Recycling Program along with TerraCycle has recycled over eight million empties and turned them into various products for community gardens, according to the press release. Garnier has donated five Green Gardens to cities across the country and plans to donate three more this year, the press release reported. More information can be found on the DoSomething website or the GarnierUSA website. Students looking to help Kraemer can also reach her at her Baylor-issued email address to support the campaign or donate empties. “I’m an engineering major, so I’m not necessarily leaning towards environmental aspirations,” Kraemer said. “But no matter what my job is in the engineering field, we have to deal with the earth around us. So it’s been very helpful to me to see how crazy it is that most people don’t recycle this stuff, and we should see if we can.”

Student teams with Garnier to reduce beauty care waste

  Garnier is on a mission to change the significant amount of landfill waste due to beauty and personal care empties with the help of Illinois State University. The main goal of the whole project is to eliminate the amount of waste in landfills that is rapidly growing every year. By correctly recycling empty beauty and personal care containers, Garnier is hoping to see a dramatic decrease in landfill overflow. Recycling these empty containers is often overlooked as most people do not think that they are recyclable. But once everyone starts doing their part, they will see a change. Garnier is partnering with Do Something and TerraCycle for Rinse, Recycle, Repeat, a national campaign and college competition to educate and motivate the next generation of consumers to responsibility recycle their beauty empties through the Garnier Beauty Recycling program. The college competition will run through the end of April and the college captain and team that collects the most empty containers within the month will win a green garden space in their local community. The green garden will consist of some upcycled items like benches and garden beds, giving them a new life where the Normal community can enjoy a comfortable space rather than have the landfills overflowing with empty beauty and personal care containers. Illinois State University student Marlena Roberto is leading the local charge to collect empty containers of beauty and personal care products and send them to TerraCycle so they can be recycled responsibly. Lauren Eckstrom, associate at Golin in New York, explains the mission of Rinse, Recycle, Repeat, project. “The goal is to make a positive impact on the planet and reach a total of 10 million bathroom #empties out of landfills by the end of 2017,” Eckstrom said. Garnier is continually working to successfully recycle empty containers. “Recycling beauty (or bathroom) products can be very different from recycling standard bottles, newspapers and cans. This is because too many beauty products use multiple materials in on package (i.e. bottle, cap, metal spring.)," Garnier stated. "Each component can be recycled individually, but the parts need to be separated before going into the bin — this will help Garnier reach its 10 million-piece goal.” Since 2011, the Garnier Beauty Recycling Program, in partnership with TerraCycle, has diverted more than 8 million empties out of landfills. Garnier has also donated five green gardens to cities throughout the country, with a total of three more planned in 2017. Since Garnier started the program, the company has created some of the greenest and most effective formulas made at zero waste facilities. “Both Garnier Fructis and Whole Blends products are produced in a facility committed to sustainability," Garnier stated. "The facility has reduced waste and water consumption per unit by approximately 58 percent for Fructis and 47 percent for Whole Blends since 2005."

Why Isn't More Waste Recycled?

At a time when many corporations and individuals are trying to lower their carbon footprint and produce less waste, only a small percentage of the world’s waste is recycled. Here & Now’s Jeremy Hobson talks with Tom Szaky, founder and CEO of TerraCycle, about how we can recycle more and why we should reduce consumption. Interview Highlights On why some companies like airlines aren't recycling more "It seems crazy on the surface, but just to put this all into global perspective, today only 2 percent of the waste in the world is recycled. And the main reason for this not about the technical ability to recycle something. In fact, everything — from diapers to cigarette butts — are all technically recyclable. It simply costs more to collect and process that material than the results are worth. And so the reason your airline... some rare airlines do, but most airlines would just dispose everything, because the cost to train the flight attendants to deal with the logistics, then to actually process it, is not enough to make it all make economic sense. It just costs too much." On how much we should be recycling "Well, technically, truly, everything in the world is recyclable, so we'd be at close to 100 percent. The only things today that are prohibited from being recycled are where the law prohibits us. So certain things like medical waste must be incinerated for health and safety reasons. If you take that airline example, when airlines fly internationally, they are not allowed by law to recycle anything due to contamination, but domestically, they could, they just choose not to because of economics. And that's the same in cities and any other situation beyond something as exotic as an airline." On whether Americans are recycling more than they used to "We may feel like that, but if you take it from a global point of view, America's recycling is actually declining. And the real reason for this is because two macro issues have occurred. One is that China used to be where America exports most of its recyclable material, because that's where the factories are. And China recently put up a 'green fence,' is how they termed it, and basically made it very difficult to export waste materials to the country, which killed a lot of markets. "In addition to that, oil is at a very cheap price, and recyclers, traditional recyclers, compete against the price of oil with their recycled materials, and companies are buying less of this material, because recycled materials are now more expensive than virgin materials. So in fact, America's recycling rates have been decreasing recently." On the consequences of not recycling "Twenty-five percent [of the world's waste] ends up in our oceans, which is a monumental issue — it's not just the 'Great Pacific Garbage Patch' that gets quite a lot of attention, but every other ocean gyre is a garbage patch. The site of our rivers, whether inland rivers or estuaries, are all covered in waste. It's not just a litter issue, or it just makes the natural environment not look good. But if you eat a big-bodied fish today, maybe at your favorite sushi restaurant, you are eating micro-plastics already. And it's a monstrous pollutant that we could solve. "This is the key thing — garbage is a very modern idea. It only really came about in the early-1950s with two things: the advent of complex materials, and the invention of consumerism. Someone alive in the 1940s bought 10 times less physical objects than someone alive today. And all those objects are made now from things that nature has no systems to handle, things that are really cool like plastics and so on, but nature doesn't know what to do with them, when those objects 100 years ago were made from woods and metals, things nature had absolutely adequate systems to handle. That's what needs to change. Recycling is a good solution, but more of a reaction, it doesn't solve the systemic issue that is present."

Recycling program from Tom's of Maine aims to keep old toys out of landfills

The average household with children amasses its share of broken, trash-bound toys. For Earth Month, Tom’s of Maine has partnered with recycler TerraCycle to help prevent broken toys from ending up in landfills. The natural personal care product manufacturer says its Less Waste Challenge toy recycling program is part of an initiative to educate consumers and their children about the amount of waste their household sends to landfills. "Knowing what to do with broken toys is a challenge because as parents we don't want to be wasteful and throw them away. We want to show our kids there are better solutions," said Susan Dewhirst, goodness programs manager at Tom's of Maine, in a statement. "The act of recycling a toy together can be a way for parents to start a conversation with their kids about what we can all do to take care of the planet for generations,” Dewhirst said.

Collected, donated, recycled

The number of broken toys sent to landfills is significant, says Tom Szaky, founder and CEO of TerraCycle. In fact, a recent study found that 55% of parents frequently throw out toys to reduce clutter in their homes. The companies hope to divert broken or unwanted toys from landfills by collecting, donating, and recycling them. To get in on the program, consumers can print out a free shipping label, load up an old box with up to 10 pounds of unwanted toys, and ship the box to TerraCycle. Toys that can be recycled include:
  • Dolls
  • Discarded toys or toy pieces
  • Cards
  • Dice
  • Game boards
  • Packaging from board games
  • Books with sound
  • Handheld electronic games and players
  • Remote control vehicles
  • Electronic stuffed animals
  • Baby toys
  • Building sets
  • Stuffed animals
  • Puzzle pieces
  • Game pieces
  • Action figures

Trash to treasure

By taking part in the recycling initiative, “Parents can feel good knowing that broken toys can be 100% recycled or reused, which helps planet Earth,” Szaky said.   Beyond donating old toys, families can help the earth by taking Toms' #LessWasteChallenge pledge to reduce their household waste by one pound per week. Additionally, visitors to the Tom’s of Maine website can find environmentally-friendly DIY projects that can be done using items that might otherwise be tossed in the trash.

Less isn’t always more when it comes to product packaging

Goods and services evolve to meet the needs of the modern consumer, and music is no exception. Initially experience-based, as it has been for hundreds and thousands of years, music eventually became something people wanted to own, and prevailing demands called for audio content and playing formats that were lighter, smaller, portable and more user-friendly. From the invention of the phonograph (or wax cylinder), to the vinyl LP, to the 8-track cassette tape, to compact discs and digital files played on iPods that got smaller and smaller (and eventually, too, became unnecessary), music as an audio format evolved to satisfy demands of convenience and access. For similar reasons, packaging designers and manufacturers are increasingly taking up the practice of “lightweighting” in order to create packages that are more convenient and accessible to consumers. Done by either replacing packaging material with a lighter weight alternative (such as a flexible plastic pouch versus a glass bottle) or cutting down the amount of packaging material used, lightweighting, literally, makes for a lighter package that people find more portable and affordable. However, music is an auditory experience, and unlike music, product packaging doesn’t simply shrink down to digital iterations that only differ in interface and pricing models—lightweighting will often shrink down packaging into single-use items that are unrecyclable, difficult to capture, highly polluted and designed without end-of-life solutions. Take one of the most extreme examples of lightweighted packaging: the sachet. Used today to package things like powdered drinks, shampoo samples and condiment packets, these small, singl-use, plastic pouch-like items are very inexpensive to make. But these items fall outside the scope of recyclability due to their small size, and are prone to end up in oceans and waterways. Lightweighted packaging configurations are often marketed to consumers as being more affordable, more convenient and making less of an environmental impact by taking up less volume, and companies cite the practice as reducing a company’s carbon footprint, as well as costs, throughout the supply chain. But a package that is in itself less costly to ship, lighter in weight and volume, and conserves natural resources does not translate into a reduced environmental impact. By and large, the opposite is true. In many cases, a lightweighted package is multi-compositional in nature and not recyclable in the current waste management infrastructure. Further, the waste created by the various fitments that give lightweighted items high functionality (such as straws, caps and spoons) are also not recyclable through curbside collections due to their small size. At this this time, the biggest problem with lightweighted packaging is that producers and manufacturers of these items have not designed end-of-life solutions into their packaging innovations, despite an insufficient waste management infrastructure. Where Boomboxes and Discmans and turntables today suggest inefficiency or antiquity, traditional glass and metal product packaging configurations are more favorable than their modern lightweighted counterparts in terms of cutting out structural waste and retaining value. These heavier, quality items can be reused, recycled and captured for the worth of their materials, kept at high utility and used in lieu of new material sourcing. We can do well to look to the past to create more sustainable product and packaging designs for the modern consumer. Today, music as a product format has been dematerialized for convenience and access, and in the process, the paradigm for its ownership has changed; the plastic of vinyl records and compact discs and cassette is no longer necessary, and the emotional, social and functional benefits remain. Finding a way to change the paradigm of ownership for products in the food, beverage and household industries might change the way consumers view the purchase of these goods, which, like music, will always be in demand.

Toy Recycling Gets a Boost from Tom’s of Maine and TerraCycle

What to do with toys once they are unwanted or broken? Tom’s of Maine and TerraCycle say they have an option. It’s pretty obvious what to do with cans, glass containers and even plastic bottles once they’re empty. But for other products, such as plastic toys, recycling can pose a tricky question. After all, the types of plastics that are accepted into waste management streams vary by municipality. But natural personal care company Tom’s of Maine, in a partnership with TerraCycle, says it has a solution. As part of the brand’s Less Waste Challenge, consumers can collect and box broken or unwanted toys and send them to TerraCycle. The process is simple. Customers click a link to print a free shipping label, and then send the goods to TerraCycle. Both companies infer that any toys will be accepted, including plush toys such as stuffed animals. In the meantime, TerraCycle is trying to boost the recycling of toys, including electronic gadgets, by selling boxes that are designed to encourage and scale their recycling. Neither company has disclosed how the toys they collect will be recycled or upcycled. Tom’s of Maine has promoted the recycling of toys before. Two years ago, the company tried to raise awareness of the fact that billions of toys are purchased annually, and cited statistics suggesting that over half of them are tossed away when no longer wanted. The company also partnered with TerraCycle on the initiative, which similarly allowed customers to mail in their old toys for recycling. There is one caveat: Both companies suggest that customers not ship the box until at least 10 pounds of toys are tucked inside. But unlike other recycling campaigns — such as TerraCycle’s recent partnership with Garnier, which also called for a high volume of waste in one package — accumulating 10 pounds of toys should not be too steep of a challenge for the typical household. As the global economy recovers, the sales of toys have surged. One trade association reported that the American toy industry alone surpassed over $20 billion in sales last year. But the wide use of plastics in these toys, many of which have a short life, highlights concerns that far too many of them end up in municipal dumps. Reports from publications including the Guardian, which suggest that recycled toxic electronic waste has come back as children’s toys, further indicate that the industry can do far more to become more responsible and sustainable. This toy challenge is part of a Tom’s of Maine initiative to educate consumers about the amount of waste their households send to landfill. Last year, the company accelerated its waste diversion awareness efforts by urging customers to reduce the amount of waste tey throw away by one pound a week. The maker of natural toothpaste and deodorant says such behavior changes have prevented the disposal of over 226,000 pounds – or promises from approximately 4,300 customers.

8 Ways to Reduce Customer Support Team Turnover

It’s no surprise that customer support roles have some of the highest turnover rates. Stress and frustration can set in quickly after fielding the more demanding customer complaints and requests that come in day-to-day. If you’re tired of the churn of a fluid workforce, here are some key tips to help you hold on to your best agents and reduce turnover on your valuable customer support team.
4) Offer continued support and encouragement   Morale boosting can come in lots of different forms. Buffer, a startup that builds social media tools, uses inventive names to set a positive tone for its customer support team, calling its agents “Happiness Heroes.” Team members at TerraCycle are issued NERF blasters and are encouraged to engage in office-wide stress releasing NERF shootouts a few times a day to break up their routine and have fun.