Rethinking the Profit Motive
TerraCycle Include USAWhat about the purpose motive?
Why do we work? Here’s one answer: money. Since an agricultural surplus has allowed us to trade subsistence farming for the specialization of labor, most of us rely on currency as a means of obtaining food, clothing, shelter and other essentials. Thus, shuffling out of bed in the morning and showing up at an office — exchanging our time and labor for pay — is a major part of many of our lives.
But that’s too simplistic. Money, it turns out, is just one answer to the question, “Why do we work?” Beyond a salary, jobs can provide meaning and purpose in people’s lives, social connections, status and identity — even simply a place to go and organize the day. Dan Pink, a bestselling writer who has done some deep thinking on this topic distills it down to this: We are profit maximizers, but we are also purpose maximizers. And he goes further, by calling into question the management axiom that if you reward something, you get more of the results you want — and if you punish something you get less. But using incentives in the wrong way, he explains, can actually backfire.
He points to a study from MIT that found that straight-up incentive schemes work well for discrete mechanical tasks, but not nearly so well for tasks involving “rudimentary cognitive skill.” The study suggests, too, that monetary-type rewards for anything above the mechanical — anything involving cognitive skill — can even be counterproductive: Some of the participants actually performed worse even with a larger incentive. So, Pink says, for simple “if this, then that” tasks, “carrots and sticks are outstanding. But when a task gets more complicated, when it requires some conceptual, creative thinking — those kinds of motivators [financial incentives] demonstrably don’t work.”
You might pull two key facts from all this:
1. Money does motivate people — and without the right amount people won’t be motivated.
2. Money is not a great motivator past a certain point. After that point, people want meaning.
Here’s the take-away, in Pink’s words: “The best use of money as a motivator is to pay people enough to take the issue of money off the table.”
And, he contends, this actually works in the real world. On his company’s philosophy, the founder of Skype says, “Our goal is to be disruptive, but in the cause of making the world a better place.” And Apple’s Steve Jobs: “I want to put a ding in the universe.” You could name a long list of others, too, like Seventh Generation, Patagonia, TerraCycle and many small, local businesses (even without any specific reference to sustainability) I’ve interacted with over the years.
Some of the best evidence is connected to the web. The open source movement (Linux, Apache, Wikipedia, etc) is a stellar example of people working and sharing their work because, for them, it’s a) fun and b) meaningful. It’s not always financially lucrative. And then there’s Google’s famous 20 Percent policy, which allows their employees to dedicate one day of their week to projects of their choice. I benefited from that policy once myself, when a Google employee lent his expertise to a project I was working on that engaged his creativity, mastery, and sense of mission. Have a look, too, at Google’s “Top 10 Reasons to Work for Google” (The first one is “Lend a Helping Hand.”):
Some of this might be chalked up to public relations spin. But the point is that we really aren’t profit-seeking automatons, mentally converting working hours into pay checks as some economists would have us believe. As Pink explains, if profit-chasing was the only goal, we wouldn’t spend time walking in parks or playing musical instruments or doing anything that didn’t eventually translate into a buck. And of course not — human beings are far more complex than that.