8 Ways to Reduce Customer Support Team Turnover
TerraCycle Include USA
It’s no surprise that customer support roles have some of the highest turnover rates. Stress and frustration can set in quickly after fielding the more demanding customer complaints and requests that come in day-to-day. If you’re tired of the churn of a fluid workforce, here are some key tips to help you hold on to your best agents and reduce turnover on your valuable customer support team.
4) Offer continued support and encouragement
Morale boosting can come in lots of different forms. Buffer, a startup that builds social media tools, uses inventive names to set a positive tone for its customer support team, calling its agents “Happiness Heroes.” Team members at TerraCycle are issued NERF blasters and are encouraged to engage in office-wide stress releasing NERF shootouts a few times a day to break up their routine and have fun.